FAQ

What happens if my coconut bowl or products arrived damaged?
We always inspect any product before we send it to our amazing customers. Sometimes the journey to you can be a little rough. If your product arrives damaged in anyway, within 48 hours, please notify us send us an image to returns@coconutbamboo.com and we will have a replacement sent to you straight away. We've got your back, we promise. 
I love my items, but how do I look after them?
You can find all the answers you need by reading our care instructions page. You can find that by clicking here (opens new window)
Do you work with charities and organisations?
We certainly do! We are proud club 250 members of surfers against sewage, part of the plastic free community also for SAS, and we donate a percentage of every sale made on our website to One Tribe Global to protecting rainforests across the world. 
We use completely eco-friendly packaging. Even to the tape!  
Sustainable packaging
Can I read your privacy and other policies?
Yes. You can find our policies at the bottom or footer our website.
I would like something out of stock. How long will it take to be back in?
Our shop is based in the United Kingdom. We source all of our products in Vietnam. We work closely together with local artisans, who then craft, carve and engrave our products before sending them to us in the UK. Our products are elegantly branded, and a question we were recently asked - No, we are most definitely not a dropship company. We believe in a personal touch, not an off the shelf option!
What are your products & packaging made from?
Bowls - Natural Coconut shells
Dishes and trays - Coconut Shells
Cutlery - Reclaimed naturally fallen wood
Exterior packaging - Kraft paper
Boxes - Recyclable cardboard
Box Tape - Kraft tape with natural adhesive
Bags - 100% natural unbleached cotton
Other - Kraft & Natural hessian
In order to reduce damaging emissions, we also deliver our products by sea. This entire procedure can at times take months. We don't like to rush anything here, as we believe in the stress free approach with our suppliers. We also pride ourselves on the most beautiful finished qualities. Once something become out of stock, you may pre-order it on our shop. The item will be highlighted and once your order has been completed, you will receive email notification when it will be dispatched to you. We have also included a countdown timer once we have shipment confirmation to be more accurate.
Were emission conscious about our shipments
Emission Conscious delivery
Do you ship internationally?
You can enjoy our products from anywhere in the world. We will ship via Royal Mail or with a selected courier. Shipping fees will be confirmed via checkout.